Frequently Asked Questions
Are the artworks exclusive to Subject?
Yes. We work directly with our artists to get/create original artwork or small editions that accurately represent our gallery.
How do I know that my artwork is authentic?
Certificate of Authenticity (COA) signed by the artist.
How will my artwork be framed?
Framing options vary for each piece and are listed within individual product pages. Normally, all pieces ship mounted and unframed, unless otherwise stated.
Do artworks ever sell out?
Yes. Subject exhibits original, one of a kind artworks, or small edition photography (usually editions of 3 or less). Sign up for our mailing list to always be the first to know about our new works.
How do you select the artist?
We take into consideration a variety of credentials and specializations, educational background, awards, accomplishments, sales track record, and the quantity and quality of their artworks, which are all expertly vetted by our advisory team.
Do you have a showroom?
We are a permanent online gallery that goes beyond the current standards. From time to time we have on-site, one-night, pop-up exhibitions where everything is about getting an engaging and fulfilling art experience. Sign up for our mailing list to always be the first to know about our events.
Do you take requests for commissions?
Yes. Please email us directly at firstname.lastname@example.org for additional information on commissioned work. You can also work with one of our advisors to aid in the commission process.
Do you offer advisory service?
Yes. Subject has an expert team of art advisors that are ready to help you select a perfect piece or help build your art collection, customized for each individual budget and purpose. Please contact us at email@example.com for more information.
When will my order ship?
Production time varies by location and the specifics of your order. We aim to ship within 5 to 10 business days. Please note that our business hours are Monday through Friday. Orders are not processed or shipped on Saturday or Sunday.
How will my order be packaged?
Painting- Depending on the size, paintings will either be packed in a cardboard box or in a custom crate, properly protected with bubble wrap and any other material that the artist deems appropriate.
Photography- Depending on the size, photographs will either ship flat or in a cardboard tube, properly protected with archival wrapping paper and bubble wrap. Sculpture- All sculptures are shipped crated to their size for proper protection.
*Please take extra care when removing any type of artwork from its packaging.
**Artworks that are shipped already framed will be protected with cushioned cardboard corners.
How much does shipping cost?
The cost will depend on shipping method, the size and weight of your purchase, as well as the shipping destination. You may choose to ship your package either by UPS Ground (2-7 days depending on location), UPS 3-Day Select, or UPS Next Day Air. International shipments are sent UPS Expedited (2-5 days depending on location) or UPS Worldwide Express (1-3 days depending on location). All shipping costs can be calculated previous to the checkout process and confirming your order. Please note that the shipping method does not affect turnaround times.
Do you ship internationally?
Yes, we ship internationally via UPS. International orders may be subject to customs duties, which are set by the government of the destination country. These fees will be due upon arrival and are in addition to the cost of artwork and shipping and handling. We cannot discount customs duties or reimburse you for these costs. By selecting UPS Standard as an international shipping method, you may be susceptible to a UPS brokerage fee in addition to customs fees. Brokerage fees are only applicable to international ground shipments. Please visit the UPS website for specific rates.
How do you declare goods for international orders?
Depending on the nature of the piece, we declare all shipments as limited edition artwork or original artwork at the price of the work being shipped. We cannot mark your shipment as a gift.
Returns and Cancellations
Can I cancel or make adjustments to my order?
From the time you receive your original art piece, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund. We also require all returned artwork be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. Please contact us within seven (7) days of receiving your artwork at firstname.lastname@example.org if you are not fully satisfied. Once Subject has confirmed receipt of your email with refund instructions, you will have three (3) days to ship the artwork according to our instructions (using a traceable method and providing us with the shipment tracking number). If you do not notify us of your intent to return the work within 7 days of receipt, or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund.
All requests for cancellations and/or adjustments must be made within 48 hours after the order was placed. Requests that extend beyond this timeline will not be accommodated.