SHIPPING AND RETURNS

From the time you receive your artwork, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund. We also require all returned artwork to be shipped out by the buyer at their expense within three (3) days after confirming with us that the work will be returned.

When shipping internationally, all orders are subject to import duties. This costs are not covered by Subject Art, and will vary depending on the country of import. 

Step One

Within seven days of your delivery date, please email info@subjectnyc.com to give us your order information and the reason for wanting to return the work..

Step Two

Repackage the artwork using the original packaging materials used by the artist. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to the artist. Please refer to our Packaging Guidelines for instructions on how to safely package artwork for shipment.

Step Three

Arrange to send the packaged artwork directly back to the artist using a traceable shipping method.

Step Four

Email all shipping details including tracking number to info@subjectnyc.com.

Finally…

Once the piece safely reaches the artist, Subject_ will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.

Subject_ is not responsible for undelivered returns. Additional shipping fees may apply for international returns. Please note that these fees may possibly be avoided if you inform the courier that the item is a return—though we can’t guarantee this.